Hanul Journeys Contact Us

Privacy Policy

Last Updated: January 2025

Hanul Journeys is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Contact Information

When you inquire about our programs or make a booking, we collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address (for program materials)
  • Emergency contact information

Travel Information

For program participants, we collect:

  • Passport information (for international travel arrangements)
  • Dietary requirements and restrictions
  • Health information relevant to program participation
  • Previous temple stay or meditation experience

Website Usage Data

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website or search terms
  • Device and operating system information

How We Use Your Information

  • Service Delivery: To provide temple experience programs, arrange accommodations and transportation, and coordinate with partner temples
  • Communication: To respond to inquiries, send program information, and provide pre-departure orientation materials
  • Safety: To maintain emergency contact information and address health or dietary requirements
  • Improvement: To analyze website usage and enhance our services
  • Marketing: To send newsletters and program updates (with your consent)

Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our agreement to provide temple experience programs
  • Consent: For marketing communications and optional data uses
  • Legitimate Interest: For business operations, fraud prevention, and service improvement
  • Legal Obligation: To comply with Singapore regulations and international travel requirements

Data Sharing and Third Parties

We share your information only when necessary:

  • Temple Partners: We share necessary information with Korean temple communities hosting programs
  • Service Providers: Transportation companies, accommodation providers, and travel insurance partners
  • Analytics: We use Google Analytics to understand website usage (anonymized data)
  • Legal Requirements: When required by law or to protect rights and safety

We do not sell your personal data to third parties.

How We Protect Your Data

  • Secure encrypted storage of personal information
  • Limited access to data (authorized personnel only)
  • Regular security audits and updates
  • Secure communication channels for sensitive information
  • Data breach notification procedures within 72 hours
  • Compliance with Singapore Personal Data Protection Act

Data Retention

We retain your personal data for:

  • Program participants: 5 years after program completion
  • Inquiry forms: 3 years from submission
  • Marketing contacts: Until consent is withdrawn
  • Financial records: 7 years (legal requirement)

After these periods, data is securely deleted or anonymized.

Your Rights

Under data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (with certain exceptions)
  • Object: Object to processing based on legitimate interests
  • Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent for marketing or optional processing

To exercise these rights, contact us at [email protected]

Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

International Data Transfers

As we operate programs in Korea and maintain offices in Singapore, your data may be transferred internationally. We ensure appropriate safeguards through:

  • Standard contractual clauses with Korean temple partners
  • Secure data transfer protocols
  • Compliance with both Singapore and Korean data protection standards

Contact Us

For questions about this privacy policy or to exercise your data rights:

Email: [email protected]

Phone: +65 6836 2471

Address: 333 Orchard Road, #04-19 Mandarin Gallery, Singapore 238867

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.