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Terms and Conditions

Last Updated: January 2025
Effective Date: January 2025

These Terms and Conditions govern your use of Hanul Journeys services and website. By booking a program or using our services, you agree to be bound by these terms.

1. Definitions

  • "Services" refers to temple experience programs provided by Hanul Journeys
  • "Participant" means any person booking or joining our programs
  • "Program" includes all temple stays, cultural activities, and related services
  • "We/Us/Our" refers to Hanul Journeys
  • "Website" means our online platform and all related digital properties

2. Booking and Payment Terms

2.1 Booking Process

  • All bookings require completion of our registration form
  • Confirmation is subject to availability and acceptance by Hanul Journeys
  • A booking is confirmed upon receipt of deposit payment
  • Participants must be 18 years or older, or accompanied by a parent/guardian

2.2 Payment Schedule

  • Deposit: 30% due at time of booking
  • Full payment: Due 60 days before program start date
  • Late bookings (within 60 days): Full payment required at booking
  • Accepted payment methods: Bank transfer, credit card

2.3 Pricing

Program prices include:

  • All temple accommodations and activities
  • Vegetarian meals as specified
  • Ground transportation within Korea
  • English-speaking guide services
  • Pre-departure orientation materials

Not included: International flights, travel insurance, personal expenses, optional activities

3. Cancellation and Refund Policy

3.1 Participant Cancellations

Cancellation charges based on notice period:

  • More than 90 days: 10% administrative fee
  • 60-90 days: 30% of program cost
  • 30-60 days: 50% of program cost
  • Less than 30 days: No refund

All cancellations must be submitted in writing via email.

3.2 Our Cancellation Rights

We reserve the right to cancel programs due to:

  • Insufficient enrollment (minimum 6 participants)
  • Circumstances beyond our control (natural disasters, political events)
  • Temple unavailability or safety concerns

If we cancel, you will receive a full refund or option to transfer to another program.

4. Participant Responsibilities

  • Travel Documents: Ensure valid passport and any required visas for Korea
  • Insurance: Obtain comprehensive travel insurance covering medical emergencies and trip cancellation
  • Health: Disclose any medical conditions or dietary requirements that might affect participation
  • Preparation: Review orientation materials and temple etiquette guidelines provided
  • Conduct: Respect temple rules, cultural norms, and instructions from guides and temple communities

5. Temple Stay Requirements

Participants agree to follow temple protocols including:

  • Respectful behavior in sacred spaces
  • Appropriate modest clothing (guidelines provided)
  • Participation in scheduled activities unless exempted
  • Silence during meditation and rest periods
  • Vegetarian diet (no exceptions at temple sites)
  • No alcohol or recreational substances
  • Photography restrictions in certain temple areas

Failure to respect temple protocols may result in removal from program without refund.

6. Limitation of Liability

To the fullest extent permitted by Singapore law:

  • We act as organizers and coordinators; temple communities are independent entities
  • We are not liable for delays, cancellations, or changes by third-party service providers
  • Participants assume personal risk for physical activities including hiking and meditation
  • Our liability is limited to the program fees paid
  • We are not liable for loss of personal belongings
  • Force majeure events (natural disasters, political unrest) exempt us from liability

Important: Travel insurance is strongly recommended to cover unforeseen circumstances.

7. Health and Safety

  • Programs involve physical activity (walking, hiking) at mountain locations
  • Participants should be in reasonable physical condition
  • Temple accommodations are simple (ondol floors, shared facilities)
  • Medical facilities may be distant from remote temple locations
  • Participants with health concerns should consult physicians before booking
  • We maintain emergency procedures but cannot guarantee medical response times

8. Intellectual Property

All content on our website and in program materials remains our property:

  • Text, images, logos, and design elements are protected by copyright
  • Orientation materials are for personal use only
  • No reproduction or commercial use without written permission
  • User-generated content (reviews, testimonials) may be used in our marketing

9. Program Modifications

We reserve the right to modify programs due to:

  • Weather conditions affecting mountain access
  • Temple schedule changes or special events
  • Safety considerations
  • Availability of guides or transportation

We will provide equivalent alternatives when possible. Significant changes will be communicated promptly.

10. Dispute Resolution

  • Initial Resolution: Complaints should be raised with us within 30 days
  • Mediation: Unresolved disputes will be referred to mediation
  • Jurisdiction: These terms are governed by Singapore law
  • Venue: Any legal proceedings must be brought in Singapore courts

11. Changes to Terms

We may update these terms periodically. Changes will be posted on our website with a revised date. Bookings made under previous terms remain subject to those terms. Continued use of our services after changes constitutes acceptance of updated terms.

12. General Provisions

  • Entire Agreement: These terms constitute the full agreement between parties
  • Severability: Invalid provisions do not affect remaining terms
  • No Waiver: Failure to enforce any right does not waive that right
  • Assignment: You may not transfer your booking without our consent
  • Notices: Official communications will be sent to registered email addresses

Contact Information

For questions about these terms:

Email: [email protected]

Phone: +65 6836 2471

Address: 333 Orchard Road, #04-19 Mandarin Gallery, Singapore 238867